What can I go to a builders merchant for?
General
The company will be able to advise, place an order for you and follow up.
In the first instance, a builders merchant has an advisory role as it will be well informed of what is currently available on the market.
If the company has a physical showroom, they will also be able help you with your choice of materials. They will have the time to discuss your plans with you and to propose appropriate materials. As a private customer, you might also be able to obtain reference addresses or samples of your favourite bricks.
Even if the company does not have a showroom, they will endeavour to help you as much as possible with making a decision. The company will refer you to our showroom, where we have all of our products on display, or will be able to help you further with specially developed digital tools. The company should also be able to provide samples and reference addresses on request.
To make a choice from a wide range of bricks, pavers and E-Board facade systems, you are always welcome to visit the Vandersanden showroom. The company will then assume another role once you have chosen your materials, and will act as your indispensable logistics partner. Once you have chosen your materials, the company will be able to prepare a comprehensive quote tailored to your requirements. If the customer approves the quote, the company will order the materials needed. A customer can only order materials through the builders merchant. The company will handle all communication with us. Once the order has been placed, the customer will receive a confirmation e-mail from us within 24 hours stating information such as availability, where the bricks can be collected from, the weight of the order, etc. The company’s driver can use this order confirmation to collect the bricks from us. The company can also request that we deliver the materials to the site. We can then look at what delivery dates we have available.
Any questions?
Contact us
Customer Service
Advice on bricks, brick slips and pavers
+44 (0)1954 268 075 sales@vandersanden.com Ask your question
Related questions
Whether you’re a private customer, contractor, or project developer, you can purchase your bricks through a Vandersanden account holder. They will then order the bricks from us. The account holder will receive an order conformation from us stating when the bricks or pavers will be available.
Once a builders merchant has placed your order, it can ‘call up’ the order when it wants to collect it. This needs to be done four weeks in advance. On occasion, a builders merchant will place an order today and want to come and collect the bricks tomorrow. If the bricks are available immediately, this won’t be a problem.
Delivery times vary from brick to brick. You can always contact our office team to find out whether we have enough of your chosen brick in stock. If we do, we should be able to load them for delivery on the same day. If we don't have your brick in stock, our office team will be able to tell you when your bricks will be produced and available from stock.
Our customers have the following options:
- Collect the order yourself
- Have the bricks delivered to the construction site or depot
If you are a construction company coming to collect the order, you should go the plant stated on the order confirmation and quote the order number when you arrive.
If we are delivering the order, it is important that we know what quantity we will be delivering and whether or not there is a crane or forklift truck on site so that the pallets of bricks can be unloaded. If there isn’t, we’ll send a crane lorry that can unload the pallets of bricks itself. Please note that a crane lorry can only unload the pallets to around 5 or 6 metres away from the lorry.
If you are a contractor, we would be happy to advise on the options offered by our bricks, facade systems and pavers. From storage of bricks to advice on bonding bricks and the rules of implementation for brickwork patterns.
Our installation instructions for bricks and pavers can be found in the documents for download in the Knowledge & Advice Finder, or can be requested through our Technical Support service.